American Candy Co. is committed to providing our customers with the very best customer service. American Candy Co. complies fully with the Consumer Contracts Regulations 2013 legislation.
If your order is placed before 1pm, we will do our utmost to ship it the very same day. Due to the current surge in demand for our products, it can take us up to 3 working days to dispatch orders sent with standard delivery (Royal Mail).
Our next day delivery service is working as normal which means orders with next day selected will be dispatched on the same day and arrive the next working day as long as they are placed before our 3PM cut off time. Orders placed after the cut off time will be dispatched on the next working day. Orders placed on a weekend (Saturday/ Sunday) will also be dispatched on the next working day (Monday). However, if you need your order urgently for an event or occasion, please leave a message in the notes section at checkout and will be do our best to meet your deadline! (Updated at 09:30AM on 26/06/2021)
American Candy Co. offers standard delivery through Royal Mail 48 (a 2 working day tracked service) and a next day delivery service with APC Overnight.
Orders dispatched through Royal Mail must weigh less than 5kg (you can see the weight of your order when you view the contents of your shopping cart) and should be delivered within 2 working days from dispatch. Any orders over 5kg will be dispatched using our other couriers services.
Our free delivery offer for UK orders over £50 is only available to mainland UK delivery addresses. We do not offer free shipping outside of the United Kingdom.
Please note, you need to inform us if you have not received your delivery within 14 days of your order being dispatched. We cannot investigate if you leave it any longer than this, as the courier will only view non-delivery claims within one month of sending the order out.
If your order does not arrive within these time frames, please let us know by emailing email@example.com
Mainland UK excluding Highlands & Islands
Next day delivery is only available to ‘Mainland UK excluding Highlands & Islands’ which is defined as all of mainland England and Wales (including Anglesea) and parts of Scotland.
Next day delivery does not include the Scottish postcodes- IV1, IV3, AB41, AB51-52, FK17-21, IV2, IV4-20, IV30-32, IV36, IV36, IV63, PA21-33, PH15-26, AB37-38, AB42-45, AB53-56, IV21-28, IV40, IV52-54, KW1-14, PA34-40, PH30-41, PH49-50, PA80, IV1, IV,
Scottish Offshore- HS1, IV41-45, KW15, PA20, HS2-5, IV46-51, IV55-56, KW16, PA41-49, PA60-78, HS6-9, KA27-28, KW17, PH42-44, ZE1-3
Northern Ireland- BT
Isle of Wight- PO30-33, PO34-41, PO30-40
Isle of Man- IM
Channel Islands- JE, GY
This information applies to the APC Overnight service only. Our standard delivery which is fulfilled by Royal Mail and Hermes allows all Mainland UK post codes EXCEPT JE and GY.
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier's local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
Heat damage to orders
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can't guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order.